Frequently Asked Questions,We've Got Answers

SchoolBus2.0 is a revolutionary solution that digitizes school transportation, making it safer, more efficient, and cost-effective. Our smart device integrates GPS tracking, CCTV monitoring, and student attendance, ensuring real-time updates and seamless management. With dedicated mobile apps for parents, drivers, attendants, and schools, SchoolBus2.0 enhances safety, communication, and operational efficiency.

Our GPS tracking system uses advanced satellite technology to provide real-time location updates of school buses. The device installed in each bus continuously transmits location data to our cloud servers, which is then displayed on both the parent app and school admin dashboard. Parents can track their child's bus location in real-time with updates every 10 seconds.

If you encounter any issues, you can reach out to our 24/7 customer support team through multiple channels: call us at +91 7458961234, email us at support@blockly.co.in, or use the in-app chat feature. Our support team is trained to resolve most issues within 24 hours.

You can contact us through multiple channels: Phone: +91 7458961234 (8 AM to 6 PM, Monday to Saturday), Email: support@blockly.co.in, or visit our office. You can also use the contact form on our website or the in-app support feature for quick assistance.

Our subscription plans are flexible and customized based on the number of buses and features required. We offer monthly and annual subscription options. Contact our sales team for a detailed quote tailored to your school's specific needs. We also offer special packages for schools with larger fleets.

Download the SchoolBus2.0 Parent App from Google Play Store or Apple App Store. After logging in with your credentials provided by the school, you can see real-time bus location on the map, estimated arrival time at your stop, and receive notifications when your child boards or exits the bus.

Yes! Our system sends instant push notifications when your child boards the bus in the morning and when they exit the bus at school. Similarly, you'll receive notifications for the return journey. You can customize notification preferences in the app settings.

Absolutely! The Parent App displays complete driver information including name, photo, contact number, and license details. You can also see the attendant's information. This transparency ensures you always know who is responsible for your child's safety.

The app shows real-time bus location and ETA at your stop. If your child misses the bus, you'll see the bus has passed your stop on the map. You can then make alternate arrangements and inform the school through the app. Some schools also offer 'pick me up' request feature.

Yes, the Parent App is completely free for parents. The school subscribes to our service and provides you with login credentials. You can download the app for free from Google Play Store or Apple App Store and start tracking immediately.

Our comprehensive Admin Dashboard provides complete fleet management capabilities including real-time tracking of all buses, route optimization, driver management, attendance tracking, fuel consumption monitoring, and detailed analytics. You can manage everything from a single dashboard.

Yes! Our intelligent route optimization feature analyzes student locations and suggests the most efficient routes. You can easily add or remove stops, adjust pickup times, and the system automatically recalculates the optimal route. Changes are instantly reflected in driver and parent apps.

We provide comprehensive reports including daily/weekly/monthly ridership reports, attendance summaries, route efficiency analytics, driver performance reports, bus utilization reports, and parent engagement metrics. All reports can be exported in PDF or Excel format.

Our typical implementation takes 2-4 weeks depending on fleet size. This includes device installation, app setup, route configuration, staff training, and parent onboarding. Our dedicated implementation team ensures smooth deployment with minimal disruption to your operations.

Yes, we provide comprehensive training for all stakeholders. This includes hands-on training for administrators on the dashboard, training for drivers and attendants on their apps, and orientation sessions for parents. We also provide training materials and video tutorials.

The Driver App is designed to be simple and intuitive. After logging in, you'll see your assigned route, list of stops, and student information. Start your trip with one tap, and the app guides you through each stop. Mark student attendance by tapping on their names as they board.

The app shows real-time traffic information and suggests alternate routes when needed. You can deviate from the usual route, and parents will automatically see the updated bus location and revised ETA. The system adapts to route changes seamlessly.

When a student boards the bus, simply tap on their name in the student list. The app uses color coding - green for boarded, red for absent. For RFID-enabled schools, attendance is marked automatically when students scan their cards. Parents receive instant notifications.

The Driver App has an SOS button that immediately alerts school administrators, parents, and emergency contacts. The app also has quick-dial buttons for police, ambulance, and school helpline. In case of breakdown, use the 'Report Issue' feature to alert the school.

Yes, the Driver App shows parent contact information for each student. In case of any issues or if a parent is not at the stop, you can directly call the parent from the app. All calls are logged for safety and accountability purposes.